This text outlines the terms and conditions for using the CarValid.com website and service. By using this site, you are agreeing to be bound by these terms and conditions. If at any time you no longer accept these terms, you should immediately stop using the site. If you are dissatisfied with the site or any products, services, content, or other information available on or through the site, your remedy is to stop using the site and/or those particular products or services. Your agreement with the site regarding compliance with these terms becomes effective immediately upon your use of the site. The site reserves the right to change these terms and conditions without notice and it is your responsibility to review them periodically and to familiarize yourself with any modifications. Your continued use of the site after such modifications will constitute your acknowledgment of the modified terms and conditions and your agreement to abide by them.
Data Disclaimer
The content provided by CarValid.com is on an "as is, as available" basis. The title records, junk/salvage/insurance records, and reported vehicle brands listed in the "Problem Check" section is compiled from data in NMVTIS. CarValid.com neither enters nor validates the data in NMVTIS so, CarValid.com does not guarantee the accuracy or completeness of the data presented.
CarValid reports are not a substitute for an actual vehicle inspection and that the information obtained from CarValid.com may not always be accurate and up-to-date. CarValid does not guarantee the accuracy or the amount of information provided through its service.
The vehicle specifications presented are based on VIN decoding (which statically identifies the vehicle's manufacturer and description). Hence, it will not reflect specific modifications made to the vehicle in question over the course of its existence. Furthermore, the accuracy of this decoding is not guaranteed.
Vehicle History Reports may contain previous owner's history data such as the number of previous owners and duration of ownership, but they will not contain the owner's name or address. In compliance with local and federal laws and regulations vehicle owner-identifying information is restricted from appearing in any of CarValid's reports. By using the website, users agree to use the information obtained from CarValid report in a lawful manner and comply with the Terms and Conditions outlined in this document.
Vehicle Identification Numbers (VINs) were standardized in the U.S. in 1981 and must be made up of 17 characters with certain letters not allowed. The vehicle specifications presented are based on a decoding of the VIN number and do not reflect specific modifications made to the vehicle in question.
Preliminary VIN Search
CarValid provides users with the opportunity to conduct free preliminary searches prior to purchasing the full Vehicle History Report. These searches may provide basic information on the vehicle. It is important to note that these free searches are intended only to verify basic vehicle information. By agreeing to our terms of service, users acknowledge that the results of free preliminary searches may not always fully match the results obtained from the paid Vehicle History Reports for the same VIN. Vehicle History Reports may only be accessed to paying customers while logged into the service.
Satisfaction Guarantee
Each Vehicle History Report purchase is backed by a 30-day satisfaction guarantee. If you are not satisfied with your purchase, our professional customer support agents are available to assist you. You can contact our team weekdays from 9am to 6pm and 11am to 2pm EST on weekends (holiday hours may vary). We handle refunds on a case-by-case basis with our ultimate goal being to ensure your satisfaction with our service. It is important to note that our refund policy is limited to four weeks so, we encourage you to reach out to us within this period if you are experiencing any issues with our service. Please visit our contact us page to get in touch with our team.
To promote responsible use of our satisfaction guarantee and prevent abuse, it is applicable only to customers first time purchase. Please note that the guarantee does not apply to any users or customers who have declined or violated any of our legal disclosures or policies.
Intellectual Property Information
By accepting these Terms and Conditions, you acknowledge and agree that all content on this site is protected by copyright, trademark, service mark, patent, and other proprietary rights and laws and is the exclusive property of CarValid.com and/or its Affiliates. You are only authorized to use the content as expressly permitted by us or the specific content provider. Except for a single copy made for personal use, you may not copy, modify, reproduce, republish, upload, post, transmit or distribute any information or documents from this site in any form or by any means without prior written permission from us or the specific content provider. You are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Third Party Sites and Information
This site may link to various third-party websites or otherwise include references to information, documents, software, materials and/or services provided by other parties. These third-party websites and parties are not owned or under control of CarValid. Consequently, we assume no responsibilities for the accuracy, copyright compliance, legality or any other aspects of the sites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of or association with the site or party by us or any warranty of any kind, either expressed or implied. We suggest that you carefully review the terms of use and privacy policies on these sites.
Terms of Purchase
In order to make a purchase or use any of the CarValid services you must be 18 years of age or older. Our advertisements for the services are meant for individuals of legal age of 18 years and older By purchasing or using the services, you confirm that you meet this age requirement.
During the registration process, you must provide accurate, up-to-date, and complete information known as "Registration Information." You are responsible for safeguarding the confidentiality of your Registration Information and for any activities that take place under your account.
Your account login information emailed to you upon successful purchase and are displayed immediately after purchase. The email address you have provided during purchase will serve as your username. Your password is auto generated during initial purchase.
You are solely responsible for safeguarding your CarValid login credentials. You must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone and we reserve the right to immediately terminate your account if you do transfer or share your account with others.
You agree to indemnify, defend, and hold us harmless for damages or losses incurred by you or another party due to any access to or use of your CarValid account, or any information contained therein, by a third party, whether authorized or unauthorized. We will not be liable for any access to your account caused by unauthorized disclosure of your account information or order numbers by any third party. You agree to notify us in writing immediately if you suspect any unauthorized use of or access to your account.
Pricing & Fees
We provide various purchasing choices such as subscriptions and one-time payments with different reports offering distinct information. The current descriptions and prices for our services and purchases are accessible on Pricing page. We retain the right to adjust prices and introduce or withdraw services or subscription options at our discretion. Any modifications we implement will take effect upon renewal or purchase of additional digital products.
Payment of your Membership Fee must be made with either a valid credit or debit card ("Payment Information"). You may also use alternate payment methods such as PayPal, Google and Apple pay when available. If your Payment Information is insufficient, or not accurate, current or complete and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse access and use of Services.
Fees may vary for each service, as certain services may entail access to various third-party government and proprietary data sources. These sources may necessitate payment of a per-inquiry fee, which could result in an additional fee for you to access information beyond what is available in the basic or unlimited search service.
Terms of Use
Your order information including login details are automatically emailed to the email address provided during the successful completion of the purchase process. Be sure to check your email and be sure to use the login information as displayed on your purchase confirmation page. To reset password please visit: https://www.CarValid.com/forgot-password
Each report access pass will have different options and limitations as defined during the purchase process. Additional fees may be required to access multiple full Vehicle History Reports. Fees paid per Vehicle History Report will be used to access third party data sources that may offer information otherwise not available. As with all reports, Data collected and offered within each report will vary based on availability. Please note: Unlimited VIN Check searches applies to preliminary VIN searches only.
You agree and understand that except as otherwise indicated, you will be charged for each Vehicle History Report you order, regardless of whether such Vehicle History Report yields any results and regardless of whether such Vehicle History Report or record therein contains incorrect information or no information at all.
All Vehicle History Reports are stored within the member “Search History” page. You must be logged in to access, download and print Vehicle History Reports and access member only features. You will also need to be logged into your member’s page to run new searches and reports or to access various member related benefits such as upgrade discounts and manual search assistance. You must have an active CarValid account to use any of the CarValid member only features.
You agree that we may in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
Disclaimer of Warranties
ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
DPPA Disclaimer
You acknowledge and agree that when conducting a motor vehicle record search through the Services, you will access the results of that search solely for purposes permitted under the Driver's Privacy Protection Act of 1994 ("DPPA"), 18 U.S.C. § 2721, et seq., as amended, and as supplemented or restricted by the laws, rules, and regulations of the state from which the motor vehicle record is sought (collectively, "DPPA Laws"). You confirm that you understand the requirements and limitations of the DPPA Laws and that your search through the Services is conducted for an authorized purpose under these laws. Furthermore, you understand and agree that any use of motor vehicle records obtained through the Services for purposes other than those permitted under the DPPA Laws may result in criminal fines for non-compliance and civil liability, including actual and punitive damages, as well as attorneys' fees. You also agree to indemnify, defend, and hold harmless CarValid and its affiliates, subsidiaries, officers, directors, agents, employees, partners, licensors and data providers from any third-party claims, demands, expenses or liabilities arising from your violation of the DPPA Laws.
NMVTIS Disclaimer
The National Motor Vehicle Title Information System (NMVTIS) is an electronic system that contains information on certain automobiles titled in the United States. NMVTIS is intended to serve as a reliable source of title and brand history for automobiles, but it does not contain detailed information regarding a vehicle's repair history. All states, insurance companies, and junk and salvage yards are required by federal law to regularly report information to NMVTIS. However, NMVTIS does not contain information on all motor vehicles in the United States because some states are not yet providing their vehicle data to the system. Currently, the data provided to NMVTIS by states is provided in a variety of time frames; while some states report and update NMVTIS data in "real-time" (as title transactions occur), other states send updates less frequently, such as once every 24 hours or within a period of days. Information on previous, significant vehicle damage may not be included in the system if the vehicle was never determined by an insurance company (or other appropriate entity) to be a "total loss" or branded by a state titling agency. Conversely, an insurance carrier may be required to report a "total loss" even if the vehicle's titling-state has not determined the vehicle to be "salvage" or "junk." A vehicle history report is NOT a substitute for an independent vehicle inspection. Before deciding to purchase a vehicle, consumers are strongly encouraged to also obtain an independent vehicle inspection to ensure the vehicle does not have hidden damage/s. The Approved NMVTIS Data Providers can include vehicle condition data from sources other than NMVTIS. NMVTIS data includes (as available by those entities required to report to the System): Information from participating state motor vehicle titling agencies. Information on automobiles, buses, trucks, motorcycles, recreational vehicles, motor homes, and tractors. NMVTIS may not currently include commercial vehicles if those vehicles are not included in a state's primary database for title records (in some states, those vehicles are managed by a separate state agency), although these records may be added at a later time. Information on "brands" applied to vehicles provided by participating state motor vehicle titling agencies. Brand types and definitions vary by state but may provide useful information about the condition or prior use of the vehicle. Most recent odometer reading in the state's title record is obtained from insurance companies, and auto recyclers, including junk and salvage yards, that is required by law to be reported to the system, beginning March 31, 2009. This information will include if the vehicle was determined to be a "total loss" by an insurance carrier. Information from junk and salvage yards receiving a "cash for clunker" vehicle traded-in under the Consumer Assistance to Recycle and Save Act of 2009 (CARS) Program. Consumers are advised to visit www.vehiclehistory.gov for details on how to interpret the information in the system and understand the meaning of various labels applied to vehicles by the participating state motor vehicle titling agencies.
Arbitration
Any dispute concerning the Services, the Data or this Agreement will be settled by binding arbitration in Las Vegas, Nevada, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Judgment upon the award made by the arbitrator(s) may be entered in any court having jurisdiction thereof. You acknowledge that agreeing to such binding arbitration constitutes a waiver of your right to a jury trial and that this agreement to arbitrate is voluntary and not legally required. If any arbitration or legal action or similar proceeding is instituted by either party concerning the payment of our fees or costs advanced hereunder, the prevailing party will be entitled to collect its reasonable attorneys' fees, in addition to any other relief the party may obtain.
General Conditions
The failure of CarValid.com to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. This Agreement constitutes the entire agreement between you and CarValid.com, and governs your use of the Services, superseding any prior agreements between you and CarValid.com (including, but not limited to, any prior versions of this Agreement).
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this agreement.
If any part of this Agreement is held invalid or unenforceable that portion will be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions will remain in full force and effect. Our failure to enforce any right or provisions in this Agreement will not constitute a waiver of that provision or any other provision of this Agreement.
Communication
All purchase and account related notifications such as purchase confirmations and support request are delivered through electronic communications.
Please refrain from replying to any automated “do-not-reply” emails. Those emails are not actively monitored. If you encounter any issues with our service or have any questions, please contact us by visiting https://www.carvalid.com/support for support.
When contacting customer support by sending an email directly to one of our support emails please note: For your security and ours, our customer support staff is not permitted to open or download any attached materials so, please do not send any attachments. All attached materials are automatically removed.