The purpose of this privacy policy is to provide you with information regarding the types of information collected by CarValid.com as well as the ways in which we use and safeguard this information. Additionally, it outlines the extent to which you have control over the storage and sharing of your personal data.
We expressly reserve the right to modify or update our Privacy Policy at any time without prior notice. You acknowledge and agree that it is your responsibility to review this site from time to time and become familiar with any changes. By continuing to use this site after modifications have been made you acknowledge and agree to the updated Privacy Policy and are bound by its terms.
Information Collection
At CarValid, we gather two categories of data pertaining to our users: Order Information, which is provided by the customer during the order and fulfillment process and Non-Identifying User Information, which is automatically collected from users' interactions with our website and service.
When you use our Services or visit a website at which our Services are available, we will not collect any personally identifiable information about you unless you choose to provide such information to us. If you choose to purchase our products/Services we will ask you to provide certain personally identifiable information such as your name and email address as well as credit card or other payment information and a billing address. We use this information as required to provide you with the Services you have requested.
We do not store any personal financial information provided in connection with your purchase. All personal financial information required to complete your purchase (such as your credit card number) will be provided to and managed by a third-party merchant processing services such as PayPal, Google Pay, Apple Pay and other similar services.
Information related to any searches you perform using our Services will be kept on record for a maximum of thirty (30) days, following which it will be deleted.
Please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access, hacking, data loss, or other breaches from ever occurring. You transmit information to us at your own risk.
Non-Identifying User Data may be collected through the use of cookies. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session ID cookies and Tracking cookies. We use Session cookies to make it easier for you to use our Services. A Session ID cookie expires when you close your browser. We use Tracking cookies to better understand how you use our Services and to enhance your user experience. A Tracking cookie remains on your hard drive for an extended period of time. You are free to decline cookies but by doing so you may not be able to take full advantage of all CarValid website features. We do not link the information we store in cookies to any personally identifiable information you submit while using our Services.
Log Files
We may automatically and through third-party tracking Services (e.g., Google Analytics) gather certain non-personally identifiable information about your use of our websites and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve user experience and quality of our online offerings. Out of respect for your privacy we do not link this automatically-collected data to personally identifiable information.
Age Restriction
CarValid Services are designed for use by adults only. Individuals under the age of 18 are not permitted to use CarValid.com website or its services. We reserve the right to terminate, discontinue or suspend service to any individual who violates the policies outlined in this disclosure.
Information Use and Disclosure
If you choose to purchase services, we will send you a welcome email including information about the Services along with your purchase details. Unless you elect otherwise, we will periodically send you emails notifying you about new or upcoming products or Services, information about changing or updating your registration or payment information, changes to our Terms of Service and Privacy Policy and promotional materials and offers from our company as well as from our subsidiaries and marketing partners. Out of respect for your privacy, if you no longer wish to receive these emails, you may opt-out of receiving them by Contacting Us.
Account Holder Authentication
In order to access customer account related features like search history and generate new Vehicle History Reports, we require that all account holders to login using two forms of authentication which includes a valid username/email address to which the account is registered to as well as the account password. Should you forget your password you may use our automated Forgot Password feature https://www.CarValid.com/forgot-password to securely reset your CarValid.com password. You may also contact us for additional help by submitting a ticket using one of our contact forms https://www.CarValid.com/support To prevent unauthorized access to your account and search history, we urge you take steps to keep your CarValid.com account login information secure.
Account holder authentication is also required when submitting any secure/billing related requests or inquires. In most cases our support staff is able to authenticate an account holder when the support ticket is initiated from the email address to which the account is registered. When contacting support from an unrecognized/unregistered email address additional account holder authentication is required. Additional authentication for support requests originating from unrecognized emails may include account holders valid order/receipt number and data of purchase. Our support staff is strictly prohibited from processing or releasing any user personal information without user authentication.
Please refrain from submitting any personal data or billing support related requests via voice mail message. To help ensure best security practices, our support staff does not have access and is forbidden from collect any of our account holder’s personal information, including credit card numbers and other billing related details over the phone. Please note that we do not capture or save account holders phone number during purchase process. Voice mail messages are not automatically paired to the account holder's username/email address or order number to which they may possibly belong. Due to the difficulties related to matching the users account ID through data submitted through voice messages we are unable to authenticate account holder through voicemail alone. We urge all users to use our online ticketing system to submit support related requests.
Disclosure
We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, service providers, and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Service or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
Business Transitions
In the event CarValid.com goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, any personally identifiable information we have on record will likely be among the assets transferred. The transferred personally identifiable information will remain subject to the provisions of this Privacy Policy or any subsequent updated versions.
QUESTIONS
For all privacy related questions or concerns please contact our friendly and knowledgeable support staff.