If you have any questions or concerns about the product or service offered by CarValid/website, feel free to reach out to CarValid customer support. Prior to reaching out to our customer support, we recommend referring to our FAQs , where you can find instant responses to the most commonly asked questions.
As a modern, digitally-driven business, we have tailored our customer support channels to cater to the needs of our online community. Understanding the importance of efficiency, we have optimized our communication methods to ensure a seamless experience. Hence, we have found that utilizing one of our user-friendly contact forms is the most efficient and convenient way to connect with us in the digital realm.
To create a support ticket simply visit: https://www.carvalid.com/support
When reaching out to us, kindly ensure to include the following details:
- Briefly describe the nature of the accessibility issue you are encountering.
- For customers, be sure to provide the email address associated with your CarValid account.
- If your inquiry is related to a specific vehicle be sure to include the VIN.
- We are committed to assisting you and will collaborate to provide the information you are seeking in a manner that accommodates your needs and adheres to relevant legal requirements.
Customer Support Account Holder Verification
In order to access the customer’s account, search history or any order related details our staff may require that you provide additional information.
At our company, we prioritize the security and privacy of our valued customers. In order to ensure the utmost protection of your personal information and account details, our dedicated customer support staff kindly requests that you provide the correct username or receipt number associated with your account when seeking assistance.
By verifying your identity through these specific credentials, we can confidently access your account, search history, and any relevant order details to provide you with the most accurate and personalized support possible. User authentication is mandatory for any secure or billing-related requests or inquiries.This measure not only safeguards your sensitive information but also allows us to offer tailored solutions to meet your needs efficiently.
Typically, our support staff can authenticate a user when the support ticket is initiated from the email address associated with the account. However, if the contact is made from an unrecognized or unregistered email address, we prioritize an additional layer of account holder authentication. This step is essential to locate the account and verify the account holder.
For support requests originating from unrecognized emails, the additional authentication measures may include providing the account holder's valid order/receipt number and the date of purchase. These details further enhance the security of the account and ensure that only authorized account holders can access and modify personal information.
We kindly request that you refrain from submitting any billing or personal-related data or billing support requests via voice mail messages. Our support staff is not authorized to access or collect any personal information, including credit card numbers or other billing details, from our account holders.
Please note that during the purchase process, we do not capture or store the account holder's phone number. Therefore, voice mail messages cannot be automatically linked to the account holder's username, email address, or order number to which they may potentially belong. Due to the challenges involved in matching account IDs based solely on data provided through voice messages, we are unable to authenticate account holders through voice mail alone.
To ensure that we are providing the most effective support, we encourage you to reach out to our customer support team through the main channels, such as email or our secure support portal. These methods allow us to verify account holders’information and provide the necessary assistance to address your concerns promptly and efficiently. Thank you for understanding the importance of this security protocol. We appreciate your cooperation as we strive to provide you with a secure and exceptional customer experience.